Why do short clear SLAs improve your services, customer satisfaction, and life? How do you write and use an effective SLA?
An opinion column for developers. Brutally honest, no pulled punches.
Why do short clear SLAs improve your services, customer satisfaction, and life? How do you write and use an effective SLA?
Why are awareness posters, training, and trinkets mostly ineffective? How do you convert these campaigns into action?
Why should you bother taking an employee poll? How do you best use ratings and comments to keep what you like and improve what you don’t?
Why do you need to manage your management? How do you manage up with authenticity?
What way can teams get into trouble? How do you resolve issues and sustain high-performing teams?
What are the common mistakes when switching to DevOps? How can your team smoothly transition to DevOps?
What makes high performing teams twice as likely as low performers to exceed performance goals? Which wonderful, wasteful, and disgraceful practices do teams follow?
What purpose does a root cause analysis serve for incidents? Why ask why so many times?
Why is workplace politics unavoidable? How do you participate in politics without compromising your integrity?
Why do multi-team postmortems often devolve into blame games and inaction? How do you run a 90-minute postmortem in which every person and topic is heard, and owners are assigned to improvements?